Management of Bills Micro-Credit Limited has announced an internal investigation following a viral video circulating on social media showing an altercation between some of its field officers and a woman carrying a child.
In a press statement issued on Saturday, the company described the incident as a matter of serious concern and said it is working to establish the full circumstances surrounding the event.
According to the statement, the video appears to show the woman attempting to retrieve a mobile phone from one of the officers while holding a baby. During the struggle, she reportedly fell while trying to take the device.
“The situation is deeply regrettable, and management has immediately initiated a full internal investigation to establish the complete facts surrounding the incident,” the company said.
Company Responds to Incident
Bills Micro-Credit stressed that it is a regulated financial institution that operates under strict professional and ethical standards. The company indicated that the ongoing investigation will determine the sequence of events and whether any of its personnel violated internal policies.
Efforts to Reach Affected Woman
Management also stated that steps are being taken to contact the woman involved in the incident as part of efforts to address the matter responsibly.
The company said engaging the affected individual forms part of its commitment to resolving the issue appropriately while ensuring that all parties are treated fairly.
Bills Micro-Credit, which operates from its offices around Osu and Ring Road East in Accra, assured the public that further updates will be provided once the internal investigation is concluded.
